FREQUENTLY ASKED QUESTIONS AND POLICIES

Can I visit you guys or meet your puppies?

We strive to provide the highest level of care for all our puppies! To help minimize the risk of introducing any illnesses, we kindly limit outside traffic to our home and breeding grounds. We welcome visitors who are genuinely interested in adopting a puppy or those who have already placed a deposit and would like to meet the parents of their future furry companion. Thank you for your understanding and support in keeping our puppies safe and healthy!

Do you ship your puppies?

Our delivery services prioritize reliability and ensure a stress-free experience for your puppy. Our team is highly experienced in understanding and meeting the unique needs of Chow Chow puppies, providing attentive care throughout the entire journey and accompanying them all the way to the handoff point.

What does my puppy come with?

They come with all their necessary documents and essentials, including:

  • 1-Year Health Guarantee

  • Rabies waiver (if applicable by state/region)

  • All veterinary records, shots, and vaccinations

  • Official sales contract

  • Puppy starter kit (includes essentials for early care)

  • 6-page care and training guide booklet

Are Chow Chow puppies good with kids?

Yes, Countryside Chow Puppies is proud to offer the ideal companions for your family. Our Chow Chow puppies have a remarkable ability to integrate seamlessly into a loving and harmonious household, forming gentle and loyal bonds with both children and other pets. Their calm temperament, paired with their affectionate yet dignified nature, makes them a wonderful addition to any family—bringing joy, warmth, and a sense of steadfast companionship to everyone involved.

Is the  Chow Chow a suitable choice as a family pet?

Chow Chow puppies make excellent family pets, offering both loyal companionship and a natural protective instinct that helps keep your household safe. Their affectionate nature shines through during playful moments—whether enjoying gentle games or exploring the yard—and in their calmer times, when they love settling in beside you for a cozy, comforting cuddle.

Are there currently any puppies available for adoption or purchase?

Kindly explore our ‘Available Puppies’ page to view a complete list of Chow Chow puppies that are ready to be welcomed into their new homes.

Refund Policy

In the event of unforeseen circumstances affecting a reserved puppy for which a deposit has been placed, we offer full flexibility. You may choose another available puppy or apply your deposit toward reserving a future puppy from an upcoming litter. A refund of the deposit is also available. However, if a cancellation or default occurs without proceeding with the adoption, the deposit will be applied toward the efforts required to find a new home for the puppy.

We prioritize open communication and will make multiple attempts to reach you. A two-week grace period is provided before a puppy is considered abandoned. If no response is received within this time, the puppy will be made available for reservation to ensure they find a suitable and loving home.

We remain committed to fairness, understanding, and flexibility, always taking into account circumstances that may be beyond your control.

Health Guarantee

All our puppies come with a 1-year health guarantee. If, within 72 hours of bringing your puppy home, you find yourself dissatisfied, we offer a money-back guarantee, provided the puppy is returned to our premises at the buyer’s expense. Our commitment to raising healthy puppies is reflected in our assurance that, in the unfortunate event a licensed veterinarian diagnoses a major genetic health issue within one year of purchase, we will arrange an exchange for a puppy of equal value.

Please note that our health guarantee does not cover common illnesses, minor conditions, or accidents, and any veterinary expenses incurred are the sole responsibility of the purchaser. We strongly encourage regular veterinary check-ups to ensure your puppy’s continued health and well-being.